- 30-day return window from delivery.
- Items must be unused, in original packaging
- Contact us for a prepaid return label (you cover return shipping unless the item is defective)
- Refunds issued within 3–5 business days of receiving the return
Note: Personalized or sealed hygiene items are final sale. - Please see are full refund policy here.
Frequently Asked Questions
- All major cards (Visa, Mastercard, Amex)
- PayPal
- Apple Pay / Google Pay
- Klarna / Afterpay (installments in select regions)
- All payments are SSL-encrypted and PCI-compliant.
Many are! Look for the “Eco-Friendly” label (e.g., wooden toys, BPA-free plastics, recycled packaging). We’re growing this collection based on your feedback.
We are a family owned business so we prioritize toys that good for the children and the environment of the children.
Check the product description! Most require AA/AAA batteries (not included) for safe shipping. We clearly note if batteries are included.
- Currently we do not offer gift wrapping or personalization for any of our products or orders. We will update this section if that changes.
- Within 2 hours: Full cancellation/refund
- After processing: Contact us immediately — changes possible if not yet shipped
Once shipped, use our standard return process.
Just send photos to support@shophellomoshi.com within 48 hours of delivery. It is possible to receive a free replacement or full refund — no return needed for defects.
Yes! You’ll get a tracking link by email when your order ships. Monitor progress directly using the tracking number provided.
Email: support@shophellomoshi.com (replies in 24–48 hours)